REFUND AND REPLACEMENT POLICY

Our products come with guarantees that cannot be excluded under local Consumer Law. You’re entitled to replacement, repair, compensation or refund for any reasonably foreseeable failures, loss, damages and unacceptable quality issues. The benefits we provide under SWELLPRO Warranty Service are in addition to other rights & remedies you may have at law, and Warranty are not intended to limit, modify or restrict your consumer guarantee rights in any way.


SWELLPRO
undertakes that subject to the following condit  ions, (actual date may vary according to local laws and regulations) of the delivery date (subject to actual date the product was received) and replacement can be requested within 15 calendar days (actual date may vary according to local laws and regulations) of the delivery date (subject to actual date the product was received). Please resort to SWELLPRO or the officially authorized distributor, sales store and website of SWELLPRO from whom you purchased your product. In order to request a refund or replacement, please contact our after-sales support team. You will be required to fill out relative Form which should be sent to us along with the unit.


  1.You can request a refund:

Within 7 calendar days of delivery if the product has an obvious manufacturing defect before operation.

 

2. A refund will not be provided where:

a. The product was found damaged but didn’t refuse to collect and return to courier on the spot;
b. The refund was requested beyond 7 calendars days of delivery;
c. Product sent back for refund does not include all the original accessories, attachments and packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches;
d. Any Crash or burnt damage caused by non-manufacturing factors, damages caused by unauthorized modification, dis-assembly not in accordance with official instructions or manuals, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
e. Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
f. Damage was caused on the product by irresistible factors out of human control, including fire, flood, heavy winds and lightning strike.
g. Corresponding product has not been sent back to SWELLPRO within
7 calendar days after refund confirmation from SWELLPRO.
h. The date of activation exceeds 30 days after the date of delivery.

 

3. You can request to replace a product you purchased from us:

a. Within 7 calendar days of delivery if the product has no manufacturing defect, does include all the original accessories, attachments & packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches;and is still in new or like-new condition for second sale.
b. Within 15 calendar days of delivery if the product has obvious manufacturing defect without usage;
c. Within 15 calendar days of delivery if the product cannot be started up normally according to instructions from Manual & Technical support, or quality issue caused by unartificial factors;

d. Quality issue occurs again after replacement under the unaritificial circumstance;

e. Within 15 calendar days of delivery if the product has sustained substantial damage in transit;

f. Products purchased does not match with the original description of the product in one or more significant respects.

 

4. A replacement will not be provided within 15 calendar days of the purchase where:

a. The replacement was requested beyond 15 calendars days of delivery;
b. Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with;
c. Product was found damaged but didn’t refuse to collect and return to courier for replacement on the spot of delivery;

d. Product sent back for replacement does not include all original accessories, attachments and packaging, or contained items are damaged by user’s error.
e. Product is found no manufacturing defects after appropriate tests are conducted by SWELLPRO Technical Support.
f. Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation violates procedures in manual.
g. Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
h. Damage was caused on the product by irresistible factors out of human control, including fire, flood, heavy winds and lightning strike.
i. Corresponding product has not been sent back to SWELLPRO within
7 calendar days after replacement confirmation from SWELLPRO.
j. The date of activation exceeds 30 days after the date of delivery.

 

5. Miscellaneous

a. Local credit card/debit card and PayPal refunds can take up to 10 business days to process after the product is received. International credit card, Visa or MasterCard, refunds can take up to 7 to 14 business days to process.
b. Sender must pay the costs of return delivery and the costs associated with product testing if the product does not meet the conditions for a replacement or refund set out above. We will tell you what these costs are in advance.


Swellpro Warranty Service:

Our goods come with guarantees that cannot be excluded under local consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits we provide under the SwellPro Warranty Service are in addition to other rights and remedies you may have at law. The SwellPro Warranty Service is not intended to limit, modify or restrict your consumer guarantee rights in any way.
SwellPro agrees to repair or replace a product during the warranty period (see Warranty Period of Main Parts) subject to the conditions outlined below. If the problem is not covered under the SwellPro Warranty Service, you may have to pay for the cost of return delivery and testing the product. We’ll tell you beforehand if that is the case. If the to-be-repaired part is out of warranty while other parts are still in warranty, you may have to pay for the repair cost of this part.

 

1. You will only be eligible for our SwellPro Warranty Service where the following conditions are met:

a. The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.
b. No unauthorized disassembling, modification or installation has been performed on the product or a component.
c. Product labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering.

 

2. The following situations are not covered by the SwellPro Warranty Service:

a. Crash or fire damage caused by non-manufacturing factors.
b. Damage caused by unauthorized modification, disassembly, shell opening not in accordance with official instructions or manuals.
c. Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals.
d. Damage caused by unauthorized repair.
e. Damage caused by unauthorized modification of circuits, mismatch or misuse of battery and charger.
f. Damage caused by flights which did not follow the instruction manual recommendations.
g. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)
h. Damage caused by operating the unit in an environment with electromagnetic
interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.).
i. Damage caused by operating the unit in an environment suffering from interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
j. Damage caused by operating the unit at a weight greater than the safe takeoff weight as specified by the instruction manuals.
k. Damage caused by a forced flight when components have aged or been damaged.
l. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
m. Damage caused by operating the unit with a low charged or defective battery.
n. Respective product has not been sent back to SwellPro 7 calendar days after warranty service confirmation from SwellPro.

 

3. Essential Information for Warranty Service:

a. Customers are responsible for shipping costs when sending product(s) in for return, repair or replacement under the SwellPro Warranty Service.
b. Technical staff of after-sales service centers will examine the returned product to identify the problem. If it is a quality problem with the product itself, SwellPro will accept test, material, labor, and delivery costs for sending the repaired product back to the customer.
c. If SwellPro determines that the product is not covered under the SwellPro Warranty Service, the customer will have to pay the cost of repair and return delivery prior to repairing or sending the product. Examination, material and labor costs will be charged according to the nature of the problem. We’ll tell the customer beforehand what the costs will be.
d. Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the products.
e. Please be aware that where the product is capable of retaining user-generated data, this may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
f. Customers can obtain warranty service only at a designated SwellPro repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
g. The customer can call SwllPro repair center for more information about the SwllPro Warranty Service repair process.


Product

    Main Components

      Warranty Period

Splash Drone Auto Version/ SaR Version/RTF Version

MC

12Months

Pay-load Release Mechanism

6Months

Ground Station

12Months

Motor(propellers excluded)

6Months

Radio Controller

12Months

Battery

6Months and Charge Cycle less than 200 Times

Battery Charger

6Months

Frame

No Warranty

Propeller

No Warranty

Landing Gear

No Warranty

 

Customer Paid Repair Service:

SwellPro also provides our customers with an optional customer paid repair service for products that do not meet the conditions of our Warranty Service or which are not covered by the Consumer Guarantees. For the paid repair services we offer, you will be charged for diagnostics, labor, materials, tax, repair and delivery.
If you request not to proceed with these repair services, you will be liable for payment of return delivery of your product(s), as well as the cost of diagnosis. We will tell you what these costs will be, before you return a product to us for diagnosis.
Diagnosis is free of charge if the product is within the terms of SwellPro Warranty Service, Refund and Replacement Policy or is covered by the Consumer Guarantees.


Customer Paid Repair Service will include the following:

a. Products that are no longer covered under the SwellPro Warranty Service, Refund and Replacement Policy.
b. Al
other situations that do not meet with the conditions pursuant to the SwellPro Warranty Service, Refund and Replacement Policy or Consumer Guarantees (see details in Warranty service terms).

 

Return Address:(Details for physical returns)

Add: Room 1207, 12 F., Yung Sui House, Yung Shing Court, 8 Fai Ming Road, 
Fanling, N.T., HongKong , China
Tel: 00852-51184687 
Attn: Ms. Lu