Política de envío

Shipping Services

SwellPro's official store is internationally based, we support domestic shipping within the continental United States and offer international delivery to Alaska, Hawaii, Puerto Rico, Virgin Island, Canada, Australia, Japan, Singapore, the Philippines, South Africa, Argentina, the United Kingdom, and all European countries.

All orders are usually shipped via Fedex, UPS, USPS or DHL Express shipping. We are unable to ship to PO Boxes. Due to air transportation restrictions, it is recommended to purchase no more than two extra batteries per order. which doesn’t include the battery that’s already inside the drone. (That means you can totally have 3 batteries in one package).

Shipping Cost

• All US, AU and NZ orders over $900 US dollars can enjoy standard free express door-to-door shipping, excluding U.S. islands (including Alaska, Hawaii, and Puerto Rico) and other countries. If you have specific requests on shipping, you need to pay the extra shipping fee according to the shipping courier and method that you choose.
• SwellPro's main US shipping facilities are located in Texas, and orders from other countries will be shipped from SwellPro's official factory in Shenzhen, China. All orders are shipped within 24 hours (excluding weekends and holidays) after the order is placed. 
• We ship via FedEx, UPS, USPS or DHL. Days are counted in business days.
• Next day orders are in Business Days.
• There is no flat fee for all orders.
• The shipping rates by different couriers for different countries are quite different and may change from time to time.

Duty and Tax: For drone orders in the USA, Australia and New Zealand, import duties and taxes are included. For other accessory orders and international orders, please refer to your local tax/VAT regulations for import duty and VAT fees.

Shipping Time

The table below lists the estimated delivery time of FedEx Express shipping for major countries and regions. You can take it as a reference. Please note that the delivery time doesn’t include the time spent on order processing and custom clearance.

Shipping delay may occur due to the following reasons:

• The products you have ordered are suddenly out of stock.
• We are experiencing an unexpected large volume of orders.
• The package arrived at your country but is hold by your customs, waiting for the submission of your personal details for customs clearance.
• You order too many batteries which need to be shipped separately. Usually, shipment of pure batteries will take longer than drones.

Shipping Restrictions

We cannot ship our products to countries that have laws banning drones. They are India, Saudi Arabia, Vietnam, Qatar, Myanmar, Russia, Israel, Cuba, Iran, Iraq, Kuwait and Brunei.

We can ship orders that contain batteries only to the continental United States Mainland, Canada, Australia, Japan, Israel, the Philippines, and the United Kingdom.

If your location is not in one of the above listed countries, please inquire with us by sending email to onlinestore@swellpro.com before making a purchase. There are some countries or regions where the customs have restrictions on the import of drones or not served by any express shipping companies.

Shipping Notice

Please confirm your address before payment. If you enter the wrong address, please contact us promptly via online store chat or email onlinestore@swellpro.com. We will contact logistics personnel to solve the problem. SwellPro orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

SwellPro assumes no responsibility for delayed or rejected orders due to the following reasons:

• Shipping time might be delayed for 1-2 days for transportation to remote regions.
• Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
• Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
• Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
• Shipments that are confiscated or disposed of due to a violation of transportation regulations.
• Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
• The consignee address is a school, unit, or residential community where the courier has no access.

Order and Logistics Tracking

Once your order has been shipped, you will receive a notification email with the tracking number. Please note that tracking information may take 12–24 hours to become active after the number is generated.To track your package, please log in to your SwellPro Store account or visit the Track Your Order page on our website.

Inspection and Sign

As SwellPro products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact SwellPro Support.
Once you (or someone else on your behalf) signs for the item, SwellPro will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact SwellPro Support within 24 hours after you receive the package so that we can resolve the problem immediately.

SwellPro's policy for custom clearance, import duty and tax.

For more information about shipping, please email onlinestore@swellpro.com.