After-Sales Service Policies

SwellPro After-Sales Service Policy

Warranty PolicyWarranty Period of Main PartsGeneral Product FAQ

Preface

SwellPro is always committed to providing you with a high - quality and efficient after - sales service experience. Thank you for your trust and support in our products and services. If you have any questions or need further assistance, please feel free to contact our customer service team(via support@swellpro.com) at any time.

This SwellPro after - sales policy only applies to products that are certified by SwellPro and purchased through SwellPro's official channels or its authorized agents (excluding second - hand, non - brand - new, modified equipment from non - official channels).

Part 1: Disclaimer

SwellPro shall not be liable for any loss or disclosure of data contained in the product, including confidential information, proprietary information, or personal information.

SwellPro shall not assume any liability for direct or indirect losses, including property damage and personal injury or death, caused by the user's failure to follow the guidelines in the "Product User Manual" and the "Terms of Safe Drone Flight".

SwellPro reserves the right to refuse to provide free after - sales service if the user cannot provide corresponding flight data cases (such as being unable to provide flight data).

Unless otherwise expressly provided in this warranty, to the maximum extent permitted by applicable law, SwellPro shall not be liable for direct, special, incidental, or consequential losses arising from failure to follow relevant instructions, including but not limited to loss of use, loss of income, loss of actual or expected profits (including loss of contract profits), loss of use of money, loss of expected savings, loss of business, loss of opportunity, loss of goodwill, loss of reputation, loss of data corruption, damage, or any indirect or consequential losses or damages for any reason.

Part 2: Relevant Laws and Regulations

Service Scope

SwellPro solemnly promises that under normal use and routine maintenance conditions, the SwellPro products you purchased will be free from defects in materials and workmanship within the warranty period. The product warranty period starts at 0:00 on the day following the date you receive the goods. If you cannot provide valid purchase vouchers such as purchase invoices, please provide the SN code of the aircraft and contact the salesperson or the after - sales support center in a timely manner. You can check the warranty period of your product and the specific content of after - sales service in detail in "Part 5 - Types and Procedures of After - sales Service".

Warranty Restrictions Governed by Consumer Law

Unless otherwise expressly stated in this warranty, to the extent permitted by applicable law, this warranty and the remedies it covers are exclusive and shall replace all other express or implied warranties and remedies, whether oral or written. To the extent permitted by applicable law, SwellPro expressly disclaims any and all liability for statutory or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and warranties against hidden or latent defects. If, under applicable law, SwellPro cannot disclaim implied warranties or warranties required by applicable law, then all such warranties shall be limited to the extent mandatorily required by that applicable law. Dealers, agents, or employees of SwellPro are not authorized to modify, extend, or add to this warranty. If any provision of this warranty is held to be illegal or unenforceable, the legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

Your Other Rights

This warranty statement grants you additional, specific rights. You may also have other legal rights, depending on the applicable laws of your country/region or jurisdiction. You may have other rights according to the written agreement you signed with SwellPro. Nothing in this warranty statement shall affect those legal rights that cannot be waived or limited by contract, including the rights granted to consumers by laws or regulations regulating the sale of consumer goods.

Part 3: Scope Not Covered by the After - sales Policy

The after - sales guarantee of this policy does not cover the following situations. That is, if your device encounters any of the following clearly exemplified scenarios or similar problems, your device will be deemed ineligible for free warranty under the SwellPro after - sales policy.

Damage Caused by Improper Human Use

1. Damage Caused by Deliberate Acts

Deliberate Collision and Destruction:

For purposes other than functional testing or normal use, the user deliberately impacts the product against hard objects. For example, deliberately crashing a drone into a wall, tree, etc., resulting in a cracked product housing and damaged internal components.

Malicious Disassembly of Key Product Components:

For instance, forcefully removing the flight control system chip of the aircraft, causing the entire flight control system to paralyze.

2. Damage Caused by Negligence

Accidental Collision during Operation:

During normal product operation, due to the user's inattentiveness or failure to fully notice the surrounding environment or perform inappropriate operations, the product collides with other objects. For example, during flight, accidentally hitting a building and crashing, scratching the lens or damaging the arm components.

Accidental Drop during Handling:

When handling the product, insufficient protective measures are taken or the correct handling method is not followed. For example, randomly throwing the product or allowing it to roll down the stairs, causing the product's appearance to deform and internal circuits to loosen.

Failure to Notice the Product's Usage Environment Limitations:

For example, using an electronic device for a long time in a high - temperature environment without taking heat - dissipation measures, resulting in the device overheating, crashing, or even burning out internal circuit components.

Neglect of the Product's Waterproof and Dust - proof Features:

For example, using a remote - controlled product in a humid or dusty environment without appropriate protection, such as taking a non - waterproof remote control into the bathroom or failing to clean the dust in time after using it in the desert, causing the device to short - circuit due to water ingress, or the dust to block the cooling holes or waterproof breathable membranes, resulting in the loss of control of the aircraft or remote control and causing an accident.

Unauthorized Modification and Illegal Operation

1. Unauthorized Modification Acts

Modification of Main Structure:

Without official permission, modifying the physical structure of the product, such as changing the shape, length, or material of the wings, propellers, or landing gear of a drone in the hope of improving flight performance. However, due to the instability of the modified structure, the wings break during flight.

Modification of Main Appearance:

Customizing the product's housing, such as cutting, drilling, or adding additional decorative parts. If the internal circuits are damaged during the modification process or the product's heat - dissipation, waterproofing, or signal - transmission functions are affected, resulting in equipment failure.

Circuit Modification:

Privately modifying the product's circuit, such as adding resistors, capacitors, or replacing chips of different specifications to attempt to change the product's electrical performance. If the modification causes excessive current to burn out the circuit, overheat and damage the chip, or cause electromagnetic compatibility problems that affect other normal functions.

Modification of Electronic Components:

Replacing electronic components without official certification, such as using non - original sensors, displays, etc. Due to the unstable quality of the components or incompatibility with the product, problems such as incorrect data collection and abnormal display occur, which are also not covered by the after - sales policy and free warranty.

2. Illegal Operation Acts

Function Use beyond Operating Specifications:

The product manual clearly stipulates the use limitations and conditions of certain functions. If the user deliberately breaks through these limitations, for example, for a drone with clear parameter limitations such as flight altitude, maximum load, and wind resistance level, the user removes the safety parameter limitations through software cracking or other means. Eventually, due to factors such as high - altitude environmental pressure, temperature changes, overloading, low battery power, Intervention of safety mechanisms (such as automatic return to home when the battery is low) the aircraft components are damaged or the aircraft loses control and crashes.

Operation Not in Accordance with the Specified Steps:

For example, during the startup, shutdown, or function switching of the product, not operating in accordance with the sequence and time interval specified in the official manual. Frequent and rapid power - on/off and hot - plugging may cause problems such as failures in the device's power management system and damage to the file system.

Omission of Key Steps:

When operating complex functions, skipping necessary calibration and initialization steps. For example, not calibrating the compass before using a drone, resulting in incorrect direction judgment during flight, causing collisions or getting lost and losing the drone

Damage Caused by the Usage Environment and External Interference

1. Impact of Severe Natural Environments

Using the Product in Extreme Cold Environments:

For example, using a device powered by a lithium - ion battery in an extremely low - temperature environment of tens of degrees below zero. Due to the sharp decline in battery performance, insufficient power cannot be provided, resulting in the device suddenly shutting down, or the display screen and mechanical parts becoming brittle and damaged due to the low temperature.

Using the Product in a High - Temperature and Sun - Exposure Environment for a Long Time:

For example, placing the device on the hood of a car and exposing it to the sun, causing the housing to fade and deform, the internal glue to melt and loosen the components, or the electronic components to drift in parameters and age rapidly due to the high temperature, resulting in malfunctions. Such situations do not meet the requirements for after - sales guarantee and free warranty.

Using a Drone in a Strong Wind Environment:

If the wind speed exceeds its wind - resistance level, the aircraft may be blown over, the arms may break, or the propeller blades may be damaged. Damage caused by strong wind weather cannot be guaranteed by after - sales service and is not eligible for free warranty.

Using a Non - Waterproof Device in Heavy Rain:

Using a remote - controlled product in a humid or dusty environment without appropriate protection, such as taking a non - waterproof remote control into the bathroom or failing to clean the dust in time after using it in the desert, causing the device to short - circuit due to water ingress, or the dust to block the cooling holes or waterproof breathable membranes, resulting in the loss of control of the aircraft or remote control and causing an accident.

2. Electromagnetic and Wireless Interference

Complex Electromagnetic Environment Interference

Using the product in an area with strong magnetic fields or electromagnetic radiation, such as near nuclear magnetic resonance equipment or large - scale magnetic mining areas. Due to the interference of the strong magnetic field, the magnetic components inside the device (such as hard drives, compasses, etc.) fail or the data is scrambled.
Using wireless devices in a factory workshop where a large number of electrical equipment are operating. Due to the electromagnetic noise interference generated by the surrounding equipment, the wireless signal transmission is interrupted, data is lost, or the device malfunctions.

Interference between Wireless Devices

Operating the product in an environment where multiple wireless devices of the same frequency band are used simultaneously. For example, using a Wi - Fi - enabled device in a place with a dense Wi - Fi hotspot. Due to channel congestion and signal interference, the network connection is unstable, data transmission is incorrect, or the device crashes.
When using a drone, there are other high - power wireless transmitting devices (such as walkie - talkie base stations, TV transmission towers, etc.) around. Due to radio - frequency interference, the drone's video transmission signal is interrupted, the remote - control signal fails, and the flight loses control and crashes.

Power Supply and Accessory - Related Issues

1. Improper Use of Batteries and Chargers

Incompatible or Non - Original Chargers:

Using an incompatible charger to charge the product's battery. For example, using a charger with an output voltage that is too high may cause the battery to over - charge, bulge, leak, or even explode. At the same time, it may also damage the device's charging circuit. Such damage caused by an incompatible charger cannot enjoy free warranty and is not covered by the after - sales policy.

Battery Over - Discharge:

Continuing to use the product when the battery power is extremely low, resulting in over - discharge of the battery, causing a permanent decrease in battery capacity or inability to recharge, and due to improper low - voltage protection caused by over - discharge, internal components of the device are damaged.

Use of Inferior Batteries

Using batteries of unqualified quality, such as counterfeit, shoddy, or refurbished batteries. Their performance is unstable, and problems such as large voltage fluctuations and false capacity markings may occur. During use, the device may suddenly power off, restart, or a fire may be caused due to battery overheating.
Continuing to use aged and damaged batteries for a long time. For example, the internal plates of the battery are corroded, and the battery cells expand and deform. Continuing to use it will not only affect the normal operation of the device but may also cause damage to other components due to battery failure.

2. Use of Non - Official Accessories

Compatibility Issues

Installing third - party accessories not certified by SwellPro. For example, using a non - original mounting accessory may cause data storage errors, file loss, or device crashes due to the read - write speed and compatibility issues of the memory card.
Using non - official camera accessories such as lens filters and lens hoods. If the accessories are of inappropriate size, not firmly installed, or have poor optical performance, problems such as vignetting and distortion in the captured image may occur, or the accessories may fall off and damage the device during use.

Quality Issues

The third - party accessories themselves have quality defects. For example, the buttons of the third - party remote control have poor contact, and the joystick drifts, causing unstable control signals or misoperations during operation, and thus causing product damage.
The materials or craftsmanship of the third - party accessories do not meet the requirements. For example, the non - original battery housing material is flammable, and a fire is caused by heat during charging or use, resulting in the product being burned.

Other Special Situations Leading to After - sales Restrictions

1. Lack of Product Identification and Certification

The product's serial number is deliberately removed, smeared, or cannot be identified due to wear and tear. Since the serial number is an important basis for identifying the product's identity and warranty rights, without a clear serial number, the guarantee service provided by this policy cannot be enjoyed. For example, the user deliberately removes the serial number for reselling the product, or the serial number becomes blurred due to severe wear and tear during product use. In such cases, after - sales guarantee and free warranty cannot be obtained.
Counterfeit products or products with tampered serial numbers, that is, the product's serial number does not match the official records of SwellPro. Such products obviously cannot enjoy regular after - sales guarantee and free warranty services and may also involve legal issues.

2. Purchase Voucher and After - sales Process Issues

Lack of Purchase Proof: The original purchaser cannot provide valid purchase proof, such as an invoice, receipt, or purchase order screenshot. Since the purchase proof is a key voucher for determining the product's warranty eligibility, the lack of purchase proof means that corresponding services cannot be obtained according to this policy. For example, the purchaser fails to properly keep the invoice when purchasing the product, or cannot provide a legal purchase voucher due to an irregular purchase channel. In such cases, after - sales guarantee and free warranty cannot be enjoyed.
Delayed Warranty Application: After the product fails, the user contacts SwellPro to confirm the warranty service but fails to send the corresponding items within the specified 7 natural days and will lose the free warranty qualification. Timely returning the faulty product helps to carry out inspection and repair work efficiently and protect the user's rights. Exceeding the specified time is regarded as an automatic waiver of the free warranty right.

Product State Continuity Issues

1. Continuing to Use the Damaged Product and Worsening the Damage

When the product has already had a minor fault, such as the device making an abnormal sound, the screen flickering slightly, or some functions occasionally malfunctioning, the user does not stop using it in time for inspection and repair but continues to operate, resulting in the further deterioration of the fault, such as the complete damage of internal components, the burning out of the motherboard, or the occurrence of more functional failures.
After the product has suffered external impact, water ingress, etc., the user does not conduct professional assessment and repair treatment but directly continues to use it, resulting in the expansion of the damage range. For example, due to continued use without treatment after water ingress, the corrosion of the circuit board worsens, and the short - circuit range expands.

2. Data Loss and Improper Software Use

Using software programs not officially released by SwellPro to operate the product, such as installing third - party firmware upgrade programs that have not been officially tested and authorized, resulting in the device system crashing, inability to start normally, or other software malfunctions.

Part 4: How to Obtain After - sales Service

Before applying for after - sales service of SwellPro products, please follow the steps below strictly:

1. Basic Preparation Work

Comply with SwellPro's established service process specifications to ensure that every operation meets the standard requirements.
Carefully prepare key information, including but not limited to the purchase voucher, which serves as a valid proof of product purchase; contact information of the device owner for timely communication during the service process; and fill out the after - sales work order carefully, ensuring that the information filled in is accurate, complete, and clear, providing strong support for the smooth progress of the subsequent service process.
When the product encounters abnormal situations such as a crash or rollover and flight log analysis is required, please provide us with the flight log. If you encounter any difficulties or questions during the log export process, please contact our professional after - sales support staff immediately. We will wholeheartedly provide you with technical guidance and assistance.
Depending on the actual situation, provide SwellPro with other supplementary information that may be needed, so that we can understand the product problem more comprehensively and in - depth, and thus develop a more accurate and effective solution.

2. Differences in Cross - regional Mail - in Repairs

Regional Differences:

Due to differences in product models, configurations, and regulatory policies in different countries or regions, the return and exchange policies and service details during the warranty period vary. Some regions have special warranty regulations. Therefore, SwellPro will flexibly adjust its service strategy according to these regional differences.

Differences in Warranty Coverage:

Given the characteristics of product versions and the global service network layout, the product does not support global warranty. Warranty services can only be carried out at designated regional repair centers. If you seek repair at a designated repair center outside the purchase area, SwellPro will comprehensively evaluate based on local inventory resources and service capabilities and only provide paid repair services.

Cross - border Mail - in Repairs:

If you plan to send the product back for repair across countries or regions, you need to obtain the consent of SwellPro in advance. You will be responsible for the tariffs, customs clearance, and other costs incurred in cross - border mail - in repairs. When you apply for cross - border mail - in repairs, SwellPro will inform you in detail about the operation process of device delivery and assist you in handling the mail - in repair procedures.

3. Requirements before Sending the Product for Repair

If SwellPro requests you to deliver the product to an official repair point or an authorized agent for repair or inspection, you need to further complete the following operations:

No Need to Send Back Everything:

Carefully identify and remove all undamaged parts, batteries, memory cards, etc., from the product to be repaired, and only return the main part of the product that actually needs repair, avoiding unnecessary troubles and losses for you.

Proper Packaging:

Package the product in an appropriate and professional way, fully considering various risk factors that may be faced during transportation, such as vibration, collision, and extrusion. By reasonably selecting packaging materials and designing the packaging structure, ensure that the product is properly protected during transportation and avoid secondary damage.

Take Photos for Record - keeping:

After the product is packaged, take multi - angle and comprehensive photos of the product and its packaging. The photos should clearly show key information such as the product appearance, packaging details, and packaging labels. After taking the photos, please keep these photo materials properly for possible future inquiries and verifications.

Purchase Logistics Insurance:

To minimize the risk of loss during transportation, you need to purchase insurance for product loss and damage to ensure that your rights and interests can be effectively compensated in case of accidents.

Requirements for Returning Batteries:

Do not send back batteries with severely damaged cells, such as broken, swollen, or leaking batteries. If such batteries are accidentally sent back, SwellPro will dispose of them as waste according to regulations and will not return them, aiming to ensure transportation safety and environmental protection requirements and prevent safety accidents and environmental pollution.

Confirmation of Sender and Receiver Information:

The accuracy of the sender and receiver addresses is of vital importance. If there are errors in the sender or receiver addresses you provide, or if the recipient refuses to accept the package, you will bear all losses caused by such abnormal logistics information. Therefore, before sending or receiving the package, you must carefully check the relevant sender and receiver information to ensure the smooth progress of the mail - in repair process.

Personalized Items:

Before sending the product for repair, you should handle personalized items on the product, such as decorative stickers, UAS stickers, paint sprays, etc., on your own. Since the repair process may cause damage or loss of these personalized items, SwellPro will not be responsible for them.

Personal Data:

There is a risk of data loss during the repair process. You must back up important data on your own before sending the product for repair. SwellPro will not be responsible for data loss during the repair process.

4. Repair Solutions

After contacting SwellPro, please describe in detail all kinds of problems with the product.

SwellPro's professional technical support staff will try their best to diagnose and solve the problems you face in the form of remote assistance through various channels such as telephone, email, or instant messaging software. If the product cannot be repaired through remote means such as telephone communication and video communication, we will allocate resources from other professional repair points near your area to assist you in successfully completing the comprehensive inspection and repair of the aircraft. Please refer to the "Part 5 - After - sales Service and Procedures" below for the specific service process.

5. Details of Data Analysis Service

The data analysis service is only provided for products within the warranty period. When applying for this service, please export the complete flight log and truthfully and in detail inform us of the exact date, time, and specific circumstances of the accident. This information is crucial for us to accurately analyze the cause of the accident and locate the root of the problem, helping us to provide you with a more professional and efficient data analysis service.

For products that have exceeded the warranty period, SwellPro reserves the right to refuse to provide the data analysis service free of charge. Even if we provide the data analysis service for products that have exceeded the warranty period, and you have clarified the cause of the accident through this service, it should be noted that for out - of - warranty products, the repair costs still need to be paid according to relevant regulations. The data analysis result will not have any substantial impact on whether the repair costs are paid or not.

If the user cannot provide corresponding flight data cases (such as being unable to provide flight data), SwellPro has the right to refuse to provide free after - sales service.

6. Inspection and Fees

You need to send the faulty product to a SwellPro - authorized agent or after - sales service center. After receiving the product, SwellPro will conduct a professional fault inspection to determine the liability.

If the inspection determines that it is a product quality defect, SwellPro will bear relevant costs such as inspection fees, material fees, labor fees, and express delivery fees.

If the product does not meet the free repair conditions, such as damage to the machine caused by human factors, which is not within the warranty scope, you can choose paid repair or request the original machine to be sent back.

7. Handling of Abandoning Repair

If you decide to abandon the repair and notify us after SwellPro receives the device, we will return the received device to you as you requested. During this process, you will bear the postage. Please fully consider relevant factors before making a decision to abandon the repair to avoid unnecessary economic losses and inconveniences.

8. Receiving Inspection

To protect your legitimate rights and interests, you should carefully check whether the product is damaged during logistics transportation when signing for the goods. If any abnormalities are found, you need to feedback to SwellPro within 7 natural days from the date of signing. If no feedback is given within the specified time, the product is deemed to be undamaged and in normal performance.

9. Severe Water Ingress or Serious Damage

If your aircraft has severe water ingress or is seriously damaged, and SwellPro deems that it generally does not have the value of regular repair, and can provide corresponding materials, SwellPro can provide you with a paid product purchase service. Before sending back the water - ingressed product, you should fully understand this handling method and consider whether to send it back based on your actual situation.

Part 5: Types and Procedures of After - sales Service

SwellPro is always committed to providing a high - quality service experience for all certified customers, including return, exchange services, and repair support. For more detailed information, please feel free to contact the SwellPro After - sales Support Center.

Return Service

1. Return Conditions

2. Restricted Return Situations

Within 30 natural days after the customer successfully receives the goods, if the product's outer packaging, accessories, gifts, and instruction manual remain intact, the product has not been damaged by any human factors, has not been used, and the overall condition does not affect secondary sales, the customer has the right to apply for a return.

If the customer discovers performance failures caused by non - human - made damage within 30 natural days after receiving the goods, they are also eligible to apply for a return.

If the professional technical support department of SwellPro detects that there is no quality problem with the product itself, the return application will not be accepted.

If the time when the customer submits the return application is more than 30 natural days from the date of receipt of the goods, the return request will not be accepted.

When the related items of the returned product are incomplete, such as missing or incomplete outer packaging, accessories, gifts, or instruction manual, or if there are signs of damage to the product appearance due to human factors, the return request will be rejected.

If the customer cannot provide a legal and valid purchase voucher or document when returning the product, or if there are improper acts such as forging or altering the document, SwellPro has the right to reject the return.

For collisions and burn - outs that are not caused by product quality problems, as well as product quality problems caused by unauthorized modification by the user, intrusion of foreign objects (such as water, oil, sand, etc.), incorrect installation, and failure to use and operate in accordance with the instructions in the manual, the return application will not be accepted.

If the product label, machine serial number, anti - counterfeiting mark, etc. are torn or altered, the return procedures cannot be processed.

Products damaged due to force majeure factors such as fires, floods, lightning strikes, traffic accidents, and other inevitable disasters are not within the scope of the return service.

If the customer fails to send out the corresponding items within 15 natural days after contacting SwellPro and confirming the return service, the return application will be regarded as invalid.

In cases that meet other non - returnable situations specified in this policy, returns will also not be accepted. Please refer to "Part 3: Scope Not Covered by the After - sales Policy".

Exchange Service

1. Exchange Conditions

Within 30 natural days starting from 0:00 on the day after the customer receives the goods, if it is found that the product is damaged during transportation and the customer can provide a damage certificate issued by the transportation company, they can apply for an exchange.

Within 30 natural days starting from 0:00 on the day after the customer receives the goods, if the product seriously does not match the original product description in one or more key aspects, the customer has the right to request an exchange.

If a performance failure caused by non - human - made damage is found within 30 natural days starting from 0:00 on the day after the customer receives the goods, the exchange service can be applied for.

2. Restricted Exchange Situations

If the professional technical support department of SwellPro detects that there is no quality problem with the product itself, the exchange application will not be accepted.

If the time when the customer submits the exchange application is more than 30 natural days starting from 0:00 on the day after the receipt of the goods, SwellPro will reject the exchange request.

If the customer cannot provide a legal purchase voucher or document during the exchange, or if there are acts of forging or altering the document, the exchange will not be granted.

If the exchanged product is incomplete, or if the product appearance is damaged due to human factors, the exchange operation cannot be carried out.

For collisions and burn - outs that are not caused by product quality problems, as well as product quality problems caused by unauthorized modification by the user, intrusion of foreign objects (water, oil, sand, etc.), incorrect installation, and failure to use and operate in accordance with the instructions in the manual, exchanges will not be granted.

If the product label, machine serial number, anti - counterfeiting mark, etc. are torn or altered, the exchange procedures cannot be processed.

Products damaged due to force majeure factors such as fires, floods, lightning strikes, traffic accidents, and other inevitable disasters are not within the scope of the exchange service.

If the customer fails to send out the corresponding items within 15 natural days after contacting SwellPro to confirm the exchange service, the exchange application will be rejected.

If an exchange is requested due to transportation - caused damage but the customer cannot provide a damage certificate issued by the transportation company, the exchange will not be granted.

Peripheral products do not support the exchange service for the time being. If you need to replace peripheral products, please first handle the return and then repurchase.

In cases that meet other non - exchangeable situations specified in this policy, exchanges will also not be granted. Please refer to "Part 3: Scope Not Covered by the After - sales Policy".

Free Warranty Service

1. Warranty Application Channels and Time Limit

During the valid warranty period of the product, once the product encounters performance failures caused by non - human external forces, you can apply for our warranty service. For the detailed warranty period of major components, you can refer to the "Warranty Period Table for Major Components" of this description.

2. Applicable Situations for Free Warranty

Normal Use Limit: From the date of your product purchase, within the specified warranty period, if the product develops performance or appearance failures due to normal use and non - human factors, the free warranty service can be applied.

Original and Unmodified Standard: The product should remain in its original state, without unauthorized disassembly, no modification or addition operations not permitted by the official instruction manual, and no other non - human - caused potential failure hazards. For example, there should be no signs of self - disassembly on the product shell, and the internal circuits and components should be the original factory configuration.

Document Provision Requirements: You need to be able to provide legal and valid purchase certificates, relevant documents, and order numbers to prove the purchase source and time information of the product. This includes regular invoices, electronic order screenshots, or sales receipts, etc., and the order numbers should be clearly traceable for us to verify and trace the purchase information.

3. Restricted Situations for Free Warranty

For situations restricted from free warranty, please refer to "Part 3: Scope Not Covered by the After - sales Policy".

Warranty Period Table for Major Components

Major components	Warranty Period
Gimbal Camera	12 months
Bait release	12 months
Remote Controller	12 months
Battery	6 months or 200 charging cycles
Charger	12 months
Flight Controller	12 months
Arm Motor Module	12 months
Electronic speed controller (ESC)	12 months
Propellers and Propeller Mounts	No warranty
Airframe Shell	No warranty
Landing Gear	No warranty

Remarks: The above - mentioned warranty periods are only applicable to component damage caused by product problems. Component damage caused by customer operation is not covered by the warranty.

Remarks: After product repair, the repaired parts (except for parts without a warranty period) inherit the original warranty period or have a reset warranty period of 60 days, whichever is longer.

Flight-related QuestionsBattery-related QuestionsWaterproof-related Questions

Q: Why does my Swellpro waterproof drone shake violently after taking off?

A: There may be the following reasons. First, proper calibration was not carried out before takeoff, including compass calibration and gyroscope calibration. It is recommended to follow the complete calibration process in the instruction manual. Second, the propellers are not installed correctly or are damaged. Check whether the propellers are firmly installed and free of damage, and replace them in time if there is any damage. Third, the drone has an unbalanced load. Check whether there are accessories that are too heavy or unevenly installed.

Q: What should I do if the drone suddenly loses its signal during flight?

A: First, confirm whether the power of the remote control and the drone is sufficient, as low power may lead to unstable signals. Second, check whether there are strong interference sources around, such as high-voltage lines and signal transmission towers. Try to stay away from these areas when flying. If the signal still has not been restored, try restarting the remote control and the drone, and then perform the pairing operation again.

Q: When my drone is flying over the water, the flight altitude is unstable. What's going on?

A: The water surface environment is relatively special and may affect the sensors of the drone. On the one hand, it may be that the GPS signal is interfered by factors such as water surface reflection, resulting in inaccurate positioning. You can try to switch to other stable flight modes. On the other hand, check whether the barometer is working properly. If the barometer fails due to water vapor, it may lead to misjudgment of the altitude. It is recommended to contact the after-sales service for inspection.

Q: Are there any requirements for charging the Swellpro battery?

A: The Swellpro battery charger has the function of charging optimization for the drone battery. For detailed operations, please refer to the Battery Maintenance Manual.

Q: When the drone battery is connected to the charger, it prompts that the battery and battery cells are abnormal. What are the solutions?

A: The Swellpro charger has the functions of battery detection and battery cell voltage difference repair. For detailed operations, please refer to the Battery Maintenance Manual.

Q: I want to know how to perform a battery self-check before using the drone battery to ensure that there will be no power supply problems during flight.

A: The Battery Maintenance Manual contains the operation steps and standards for battery self-check. For details, please refer to the Battery Maintenance Manual.

Q: The charging time of the Swellpro waterproof drone battery is too long. Is this normal?

A: Generally speaking, the battery charging time is related to the charger power, the remaining battery power, etc. If the original charger is used, the normal charging time should be within the range specified in the product manual. If the charging time is too long, it may be due to a charger failure or battery aging. You can try to replace the charger for a charging test. If the problem persists, it may be necessary to contact the after-sales service to check the battery.

Q: After the battery is fully charged, the flight time of the drone is significantly shortened. What is the reason?

A: It may be that the battery life has decreased. The battery capacity will gradually decrease after multiple charge and discharge cycles. It is recommended to avoid overcharging and over-discharging, and try to keep the battery power between 20% and 80%. In addition, the flight environment and operation mode will also affect the flight time. For example, flying in a strong wind environment, frequent high-speed flight or violent maneuvering will consume more power.

Q: Can I use a charger of another brand to charge the battery of the Swellpro waterproof drone?

A: It is not recommended to use a charger of another brand. The power, voltage and other parameters of chargers of different brands may be different. Using an incompatible charger may damage the battery and even cause safety problems. Please use the original charger for charging.

Q: Does the drone need special maintenance after working in the water?

A: Yes. After working in the water, the fuselage should be rinsed with clean water as soon as possible to remove the residue of seawater or other impurities and avoid corrosion. Then place the drone in a dry and ventilated place to dry, ensuring that there is no water residue inside the fuselage. You can also regularly check the sealing components of the fuselage, such as waterproof rubber rings. If there is any wear or aging, they should be replaced in time.

Q: What should I do if the drone accidentally gets water in it?

A: Immediately turn off the power of the drone to avoid short-circuit damage to the electronic components. Then quickly dry the surface water with a clean soft cloth. Do not try to turn it on for testing immediately. Wait at least 24 - 48 hours to ensure that it is completely dry before trying to turn it on. If there are still abnormalities after turning it on, contact the after-sales service for repair in a timely manner.

Camera and Shooting QuestionsRemote Control-related QuestionsFirmware Upgrade Questions

Q: The picture taken by the drone is blurry. What's going on?

A: It may be that the camera lens has stains or dust. Gently wipe the lens with a clean and soft lens cloth. It is also possible that the camera's focusing function has a problem. Try to adjust the focusing mode or perform manual focusing. In addition, the shaking during the flight may also cause the picture to be blurry. Check the stability of the drone and the flight mode settings.

Q: When I am shooting, the camera gimbal cannot rotate normally. How can I solve this problem?

A: First, check whether the gimbal has physical damage or is stuck. If there is any foreign matter, it should be carefully removed. Then confirm whether the connection cable of the camera gimbal is firmly connected, without looseness or disconnection. If the problem persists, it may be that the motor or control system of the gimbal has a fault. It is recommended to contact the after-sales service for repair.

Q: The remote control cannot be paired with the drone. How should I solve this problem?

A: First, confirm that the power of the remote control and the drone is sufficient. Low power may lead to pairing failure. Second, check whether the remote control and the drone are in the pairing mode. Follow the instructions in the manual to correctly enter the pairing operation process. Third, check whether there are other devices interfering with the pairing. Try to perform the pairing in an open and interference-free environment. If the pairing still fails after multiple attempts, you can try to reset the settings of the remote control and the drone and then pair them again. If the problem persists, contact the after-sales service for consultation.

Q: The joystick of the remote control is not sensitive, and sometimes the instructions cannot be conveyed to the drone in a timely manner. What should I do?

A: First, check whether the joystick has physical damage, such as whether there is any 卡顿 or looseness. If the appearance of the joystick is normal, it may be that the circuit or sensor inside the remote control has a problem. You can try to calibrate the joystick of the remote control. The specific calibration method can be referred to in the product manual. If the problem still exists after calibration, it is recommended to contact the after-sales service for inspection and repair.

Q: The display screen of the remote control has a distorted image or abnormal display. What causes this?

A: It may be that the display screen itself has a fault, such as internal damage caused by collision or extrusion. It may also be that the software of the remote control has a problem, such as firmware damage or incompatibility. You can try to restart the remote control to see if the display returns to normal. If the problem persists, try to update the firmware of the remote control to the latest version. If the above methods are ineffective, it may be necessary to contact the after-sales service to replace the display screen or conduct further maintenance.

Q: When upgrading the drone firmware, the progress bar gets stuck. What should I do?

A: Never turn off the power or perform other operations at this time, so as not to cause the firmware upgrade to fail and make the device inoperable. First, wait patiently for a while to see if the progress bar will continue to move forward. If there is no response for a long time, please contact the official after-sales service for help.

Q: After the firmware upgrade is completed, the drone has abnormal functions. What's going on?

A: It may be that there are data errors or incompleteness during the firmware upgrade process. First, try to restart the drone and the remote control to see if the abnormal functions are restored to normal. If the problem still exists, check whether the new firmware is incompatible with some current accessories or settings. You can try to restore to the previous firmware version (if there is a backup). If you cannot solve the problem by yourself, contact the after-sales service to report the situation in a timely manner.

Q: How often should I upgrade the drone firmware?

A: The official usually releases new firmware according to product optimization, function improvement and bug fixing. It is recommended that you regularly check the official website or relevant applications to see if there is a new firmware version. Generally speaking, when there are important function updates or security fixes, you should upgrade the firmware in a timely manner to ensure the best performance and safety of the drone.

Accessory-related QuestionsStorage Device QuestionsLight and Indicator Questions

Q: I want to install other accessories on the Swellpro waterproof drone. Will it affect its waterproof performance?

A: This depends on the type and installation method of the accessories being installed. If the installed accessories are officially recommended and compatible, the continuation of the waterproof performance is generally considered in the design. Operating according to the correct installation steps will have little impact on the waterproof performance. However, if it is a non-official accessory selected by yourself, it may damage the original waterproof structure of the drone, resulting in a decrease in waterproof performance. Therefore, we do not allow customers to install third-party accessories that are not officially released on the device. Before installing accessories, it is best to consult the official customer service or refer to the relevant instructions.

Q: How should I choose and replace the propellers of the drone?

A: It is recommended to choose the original propellers to ensure compatibility with the performance of the drone. When replacing the propellers, first ensure that the drone is turned off. Then, according to the markings on the propellers and the instructions in the manual, remove the old propellers and install the new propellers, and ensure that they are firmly installed. After installation, gently rotate the propellers to check whether there is any 卡顿 or looseness. [Please note: Before each flight, we recommend that you carefully check whether the propellers are installed in place and firmly. Otherwise, the drone propellers may experience the dangerous situation of propeller ejection during the takeoff stage or cruising stage, which endangers life and property safety.

Q: My drone battery accessory is lost. Where can I buy the original accessory?

A: You can purchase the original battery accessory through the official website's online store. You can also contact the official customer service to consult the local authorized dealer and purchase it at the authorized dealer. Avoid using non-original accessories to avoid affecting the performance and safety of the drone.

Q: The SD card inserted into the drone cannot be recognized. What is the reason?

A: First, check whether the SD card is correctly inserted into the card slot and ensure that it is inserted in place. Then check whether the SD card is damaged. You can try to insert the SD card into other devices (such as a computer) to see if it can be read normally. If the SD card cannot be read in other devices, it may be that the SD card itself has a fault and needs to be replaced with a new one.

Q: The shooting data in the SD card cannot be completely exported and is always interrupted. What should I do?

A: First, try to replace the data transmission cable or interface. Sometimes, a damaged transmission cable or poor contact of the interface will cause the data transmission to be interrupted. If the problem persists, it may be that the SD card has physical damage. It is recommended to replace the SD card with a new one after backing up important data.

Q: Before the drone takes off, the indicator light on the fuselage flashes abnormally. What does this mean?

A: Indicator lights of different colors and flashing frequencies represent different states. You can refer to the indicator light status description table in the product manual to accurately determine the specific problem. If you cannot determine it, do not force the takeoff and contact the after-sales service for consultation.

Q: The indicator light on the remote control does not light up. Will it affect the operation of the drone?

A: The indicator light of the remote control not lighting up may affect your judgment of the current state of the remote control, such as the power display and the signal connection status. First, check whether the remote control is turned on and whether the power is sufficient. If it is confirmed that the remote control is normally turned on and the power is sufficient but the indicator light still does not light up, it may be that the indicator light is faulty. Although this may not directly affect the sending of the drone operation instructions, it will prevent you from timely understanding the working status of the remote control. It is recommended to contact the after-sales service for maintenance.

Q: During the flight of the drone, the indicator light on the gimbal camera suddenly goes out. Can the camera still work normally?

A: The indicator light going out does not necessarily mean that the camera cannot work normally. It may be that there is a problem with the circuit of the indicator light itself, such as a loose solder joint. You can check whether the camera can shoot normally through the remote control, for example, try to switch the shooting mode, zoom and other operations to see if there is a corresponding response. If the camera operation is abnormal, there may be more complex faults, and you need to land the drone and then conduct further inspection or contact the after-sales service.

Automatic Return QuestionsFlight Mode QuestionsAbnormal Sound Questions

Q: After the drone triggers the automatic return function, it does not fly back to the takeoff point but flies in another direction. What's going on?

A: It may be that the GPS signal is severely interfered, resulting in the drone's positioning error and it cannot accurately identify the location of the takeoff point. It may also be that there is a fault in the internal flight control system of the drone, resulting in a deviation in the execution of the automatic return command. At this time, you can try to manually control the drone to fly back to the safe area through the remote control. After landing, check whether the GPS module is normal, and you can also try to restart the drone and the remote control and then test again.

Q: Under what circumstances will the drone trigger the automatic return function?

A: Generally, there are the following situations. First, when the battery power is lower than the set low power threshold, in order to ensure a safe return, the drone will automatically return. Second, when the signal between the remote control and the drone is lost or weakened to a certain extent and stable control cannot be maintained. Third, you manually trigger the automatic return command on the remote control or in the relevant APP. In addition, the triggering of some preset flight conditions, such as exceeding the set flight altitude or distance limit, may also trigger the automatic return.

Q: During the automatic return process, can I manually control the drone to change its flight path?

A: Usually, it is possible. During the automatic return process, if you find that there are obstacles or other special situations that require changing the flight path, you can manually operate the drone through the remote control. However, it should be noted that manual operation may consume additional power, and you need to ensure that the remaining power is sufficient for the drone to land safely. [Please note: During the automatic return process, if there is a manual intervention operation, it may cause the aircraft to enter the serious low power mode in advance. In this mode, the aircraft cannot be controlled and will perform a vertical landing regardless of the safety of the landing environment. Therefore, we do not recommend manual intervention operations during the automatic return in a complex environment.] If you want the drone to continue the automatic return after manual control, you can press the automatic return button again.

Q: What flight modes does the Swellpro waterproof drone have, and what are the characteristics and application scenarios of each mode?

A: Generally, there are GPS mode, attitude mode, etc. In GPS mode, the drone uses the satellite positioning system to maintain a stable position and altitude, and the flight is relatively stable. It is suitable for beginners to perform simple shooting and routine flights. In attitude mode, the drone relies only on its own sensors to maintain its attitude. Its resistance to external factors such as wind is relatively weak, but it has higher flexibility and is suitable for users with certain flight experience to perform some creative flights. [Please note: Since the GPS cannot participate in high-precision positioning in attitude mode, the flight safety performance is related to the operator's flight technology. Please fly carefully in attitude mode.

Q: After switching the flight mode, will the flight performance and shooting effect of the drone change?

A: There will be changes. Under different flight modes, the stability, response speed and other flight performance of the drone are different. For example, when switching from GPS mode to attitude mode, the position-keeping ability of the drone will become weaker, and it may shake in a windy environment, but the maneuverability will be enhanced. For the shooting effect, the difference in stability may affect the clarity and smoothness of the picture. Shooting in an unstable flight mode may result in jittery images. Therefore, it is necessary to select an appropriate flight mode according to specific shooting requirements and the flight environment.

Q: The drone makes abnormal noises during takeoff and flight. Is this normal?

A: It is not normal. Abnormal noises may be caused by the friction between the propellers and the fuselage components, motor failures, or the looseness of other internal parts. First, land the drone and check whether the propellers are installed correctly, whether there is any damage, and whether they interfere with other components. Then, check whether the motor is overheating and whether it runs smoothly. If the source of the noise cannot be found, do not continue flying and contact the after-sales service for a comprehensive inspection to avoid more serious damage.

Q: The gimbal camera makes a clicking sound when it rotates. Will it affect the shooting?

A: The clicking sound when the gimbal camera rotates may indicate that there is a problem with the gears, motors, or transmission components inside the gimbal. This may affect the smooth rotation of the gimbal, and in turn, cause the shooting images to shake or be unsmooth. It is recommended to stop using the camera and check whether there is any foreign object stuck in the gimbal. If the problem cannot be solved, contact the after-sales service for repair to ensure the shooting effect.

Software and APP QuestionsDevice Connection QuestionsDevice Calibration Questions

Q: The APP supporting the Swellpro drone cannot connect to the drone. What should I do?

A: First, make sure that the Bluetooth and Wi-Fi on your phone are turned on, and the drone's power is turned on and it is in a searchable state. If you are using Wi-Fi to connect, check whether your phone is connected to the correct Wi-Fi hotspot of the drone and whether the password is entered correctly. It may also be that the APP version is too old. Try to update it to the latest version in the app store. If none of the above works, close the APP and restart your phone and the drone, and then try to connect again. If the problem still cannot be solved, contact the after-sales service.

Q: The drone status information displayed on the APP is inaccurate, such as the abnormal battery level display. How should I deal with it?

A: This may be due to APP cache problems or data transmission failures. First, close the APP, reopen it and wait for a while to let it retrieve the data again. If the problem persists, try to disconnect the drone from the APP and then reconnect. If it still cannot be solved, it may be that the drone's firmware version is not compatible with the APP. Check and update the drone's firmware, and make sure the APP is at the latest version.

Q: When making flight settings on the APP, some functions cannot be used. What is the reason?

A: Some functions may only be available under certain specific conditions. For example, some advanced flight modes may need to be enabled when the GPS signal is good and the drone is in a specific state. It may also be that there is something wrong with the APP. Try closing and reopening the APP, or uninstalling and reinstalling it. If it still doesn't work, check whether the drone's firmware is the latest version, as old firmware may limit some functions.

Q: The connection between the drone and the remote control is unstable and disconnects frequently. How can I solve this?

A: Check whether the antennas between the remote control and the drone are unfolded and there is no obstruction. Keep a clear line of sight between them and avoid using them in areas with strong signal interference, such as near base stations and high-voltage lines. Confirm that the power of the remote control and the drone is sufficient, as low power may affect signal transmission. You can also try restarting the remote control and the drone and re-pairing them. If the problem still persists, contact the after-sales service to repair the device.

Q: The video transmission connection between the phone and the drone freezes or disconnects. How can I improve this?

A: Try to avoid flying in environments with strong signal interference, such as crowded areas and near large metal buildings. Check the network status of your phone and close other applications that occupy the network. Try switching the video transmission frequency band (if the drone supports it) and select a band with less interference. You can also move your phone closer to the drone to shorten the distance between them and enhance the signal strength. If the problem persists, restart the video transmission function of your phone and the drone.

Q: The compass calibration of the Swellpro drone always fails. How should I deal with this?

A: When calibrating the compass, choose an open area away from magnetic field interference, such as away from cars and metal buildings. Ensure that the drone is kept horizontal during the calibration process and follow the actions prompted by the APP or the remote control. The movements should be moderate. If the calibration fails multiple times, it may be a hardware fault of the compass. Contact the after-sales service for inspection and repair.

Q: What impact will it have on the drone's flight if there is a problem with the gyroscope calibration?

A: The gyroscope is mainly used to sense the attitude changes of the drone. If there is a problem with the calibration, the drone may not be able to accurately maintain its attitude stability. It will shake and drift during flight, which seriously affects the flight safety and shooting effect. At this time, the gyroscope should be recalibrated. If the problem still exists after multiple calibrations, do not fly the drone forcefully and contact the after-sales service for maintenance.

Q: Do I need to calibrate the device before each takeoff?

A: To ensure flight safety and the best performance, it is recommended to conduct a simple calibration check before each takeoff. For example, check whether the status of the compass and gyroscope is normal. If the status is good, calibration may not be necessary. However, if the flight location is changed, the drone is impacted, or it has not been used for a long time, it is best to conduct a comprehensive calibration to ensure flight stability and accuracy.

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