When will my order be shipped?
For products in stock, we promise to ship within 48 hours. Please notice that the estimated shipping time keeps updating and can only be used as a reference. We will try our best to arrange your shipping.
Why didn't my payment succeed?
Payment failure could be caused by the settings of your credit card or payment account, such as your payment limit and available credit. Please verify this information first. Meanwhile, to ensure your payment safety, the banks and the payment platforms have other protection mechanisms. Transactions rated as high risk by this risk control system will be blocked automatically. If you are paying by credit card, please contact your issuing bank to see if they have deemed the transaction suspicious and blocked it from going through. If you can not solve your payment problem, please contact us via firstname.lastname@example.org for help.
How do I change my shipping information?
WIf you need to change your shipping information, such as shipping address and telephone number, please contact us at email@example.com before the order is shipped.
What is Tax and Others and how is it calculated?
Tax and Others include but are not limited to tariffs, VAT/GST, consumption tax and customs declaration fees. The number is calculated according to your local policies. The actual cost will be higher than the total amount calculated.
How can I get the VAT invoice?
For all the destinations, please contact us via firstname.lastname@example.org
How do I cancel my order or return the product?
If your order hasn't been paid for, you can cancel it on the My Orders page. For any other situation and our Return & Exchange policy, please contact after service team of SwellPro at email@example.com
What's the Warranty & Repair policy?
Please visit WARRANTY TERMS
If your questins are not answered by the FAQs, please contact us via firstname.lastname@example.org
What’s the fight time and distance?