Order FAQ

We ship drones worldwide except certain drone-restricted countries. USA orders are shipped from local warehouses. Please check the shipping policy about the countries that we don't ship to.

Most orders are processed within 2 business days (excluding weekends and holidays) after receiving your payment. For more information, please read our shipping policy.

We ship orders via DHL, UPS, USPS or Fedex express shipping, which usually takes 3-8 business days.

The import duties are already included in the price of products for customers in USA, Australia and New Zealand. Customers in other countries or regions will have to pay import duties to their local customs on their own.

Want to avoid excessive cost of import duty? Contact us for help at onlinestore@swellpro.com or via live chat.

For more information, please read our importy duty and tax policy

Most of the time, the payment is declined by customers' credit card issuing bank for security reasons or due to the settings of your credit card. You can try with the same card again at a later time, contact your bank to authorize the payment, use an alternative card or PayPal. For more information, please check payment methods. Also, you can contact us at onlinestore@swellpro.com for help with payment problems.

If the card-issuing bank identifies a possible fraudulent transaction, they will require customers to pass a 3D Secure Authentication. 3D Secure is an additional verification step to verify that you are the owner of the credit card. When 3D Secure Authentication is triggered, you will be redirected to an authentication page on your bank’s website where you enter a password associated with the card or a code sent to your phone.

If you cannot pass 3D authentication and think it is a mistake, you can contact us at onlinestore@swellpro.com for manual authentication by our stuff.

If you are not satisfied with our products, you can return them within 14 days after the receipt of your order.

For more information, please visit Return and Refund policy.

The warranty period for the main parts of Swellpro products is twelve(12) months. Some accessories may either have a shorter warranty period or not be covered by warranty.

For more information, please visit Warranty Policy.

For after-sales support, contact our support team for further help at support@swellpro.com.