Preface
SwellPro is always committed to providing you with a high - quality and efficient after - sales service experience. Thank you for your trust and support in our products and services. If you have any questions or need further assistance, please feel free to contact our customer service team(via support@swellpro.com) at any time.
This SwellPro after - sales policy only applies to products that are certified by SwellPro and purchased through SwellPro's official channels or its authorized agents (excluding second - hand, non - brand - new, modified equipment from non - official channels).
Part 1: Disclaimer
• SwellPro shall not be liable for any loss or disclosure of data contained in the product, including confidential information, proprietary information, or personal information.
• SwellPro shall not assume any liability for direct or indirect losses, including property damage and personal injury or death, caused by the user's failure to follow the guidelines in the "Product User Manual" and the "Terms of Safe Drone Flight".
• SwellPro reserves the right to refuse to provide free after - sales service if the user cannot provide corresponding flight data cases (such as being unable to provide flight data).
• Unless otherwise expressly provided in this warranty, to the maximum extent permitted by applicable law, SwellPro shall not be liable for direct, special, incidental, or consequential losses arising from failure to follow relevant instructions, including but not limited to loss of use, loss of income, loss of actual or expected profits (including loss of contract profits), loss of use of money, loss of expected savings, loss of business, loss of opportunity, loss of goodwill, loss of reputation, loss of data corruption, damage, or any indirect or consequential losses or damages for any reason.
Part 2: Relevant Laws and Regulations
Service Scope
SwellPro solemnly promises that under normal use and routine maintenance conditions, the SwellPro products you purchased will be free from defects in materials and workmanship within the warranty period. The product warranty period starts at 0:00 on the day following the date you receive the goods. If you cannot provide valid purchase vouchers such as purchase invoices, please provide the SN code of the aircraft and contact the salesperson or the after - sales support center in a timely manner. You can check the warranty period of your product and the specific content of after - sales service in detail in "Part 5 - Types and Procedures of After - sales Service".
Warranty Restrictions Governed by Consumer Law
Unless otherwise expressly stated in this warranty, to the extent permitted by applicable law, this warranty and the remedies it covers are exclusive and shall replace all other express or implied warranties and remedies, whether oral or written. To the extent permitted by applicable law, SwellPro expressly disclaims any and all liability for statutory or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and warranties against hidden or latent defects. If, under applicable law, SwellPro cannot disclaim implied warranties or warranties required by applicable law, then all such warranties shall be limited to the extent mandatorily required by that applicable law. Dealers, agents, or employees of SwellPro are not authorized to modify, extend, or add to this warranty. If any provision of this warranty is held to be illegal or unenforceable, the legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
Your Other Rights
This warranty statement grants you additional, specific rights. You may also have other legal rights, depending on the applicable laws of your country/region or jurisdiction. You may have other rights according to the written agreement you signed with SwellPro. Nothing in this warranty statement shall affect those legal rights that cannot be waived or limited by contract, including the rights granted to consumers by laws or regulations regulating the sale of consumer goods.
Part 3: Scope Not Covered by the After - sales Policy
The after - sales guarantee of this policy does not cover the following situations. That is, if your device encounters any of the following clearly exemplified scenarios or similar problems, your device will be deemed ineligible for free warranty under the SwellPro after - sales policy.
Damage Caused by Improper Human Use
1. Damage Caused by Deliberate Acts
• Deliberate Collision and Destruction: For purposes other than functional testing or normal use, the user deliberately impacts the product against hard objects. For example, deliberately crashing a drone into a wall, tree, etc., resulting in a cracked product housing and damaged internal components.
• Malicious Disassembly of Key Product Components: For instance, forcefully removing the flight control system chip of the aircraft, causing the entire flight control system to paralyze.
2. Damage Caused by Negligence
• Accidental Collision during Operation: During normal product operation, due to the user's inattentiveness or failure to fully notice the surrounding environment, the product collides with other objects. For example, during flight, accidentally hitting a building and crashing, scratching the lens or damaging the arm components.
• Accidental Drop during Handling: When handling the product, insufficient protective measures are taken or the correct handling method is not followed. For example, randomly throwing the product or allowing it to roll down the stairs, causing the product's appearance to deform and internal circuits to loosen.
• Failure to Notice the Product's Usage Environment Limitations: For example, using an electronic device for a long time in a high - temperature environment without taking heat - dissipation measures, resulting in the device overheating, crashing, or even burning out internal circuit components.
• Neglect of the Product's Waterproof and Dust - proof Features: For example, using a remote - controlled product in a humid or dusty environment without appropriate protection, such as taking a non - waterproof remote control into the bathroom or failing to clean the dust in time after using it in the desert, causing the device to short - circuit due to water ingress, or the dust to block the cooling holes or waterproof breathable membranes, resulting in the loss of control of the aircraft or remote control and causing an accident.
Unauthorized Modification and Illegal Operation
1. Unauthorized Modification Acts
• Modification of Main Structure: Without official permission, modifying the physical structure of the product, such as changing the shape, length, or material of the wings, propellers, or landing gear of a drone in the hope of improving flight performance. However, due to the instability of the modified structure, the wings break during flight.
• Modification of Main Appearance: Customizing the product's housing, such as cutting, drilling, or adding additional decorative parts. If the internal circuits are damaged during the modification process or the product's heat - dissipation, waterproofing, or signal - transmission functions are affected, resulting in equipment failure.
• Circuit Modification: Privately modifying the product's circuit, such as adding resistors, capacitors, or replacing chips of different specifications to attempt to change the product's electrical performance. If the modification causes excessive current to burn out the circuit, overheat and damage the chip, or cause electromagnetic compatibility problems that affect other normal functions.
• Modification of Electronic Components: Replacing electronic components without official certification, such as using non - original sensors, displays, etc. Due to the unstable quality of the components or incompatibility with the product, problems such as incorrect data collection and abnormal display occur, which are also not covered by the after - sales policy and free warranty.
2. Illegal Operation Acts
• Function Use beyond Operating Specifications: The product manual clearly stipulates the use limitations and conditions of certain functions. If the user deliberately breaks through these limitations, for example, for a drone with clear parameter limitations such as flight altitude, maximum load, and wind resistance level, the user removes the safety parameter limitations through software cracking or other means. Eventually, due to factors such as high - altitude environmental pressure, temperature changes, and overloading, the aircraft components are damaged or the aircraft loses control and crashes.
• Operation Not in Accordance with the Specified Steps: For example, during the startup, shutdown, or function switching of the product, not operating in accordance with the sequence and time interval specified in the official manual. Frequent and rapid power - on/off and hot - plugging may cause problems such as failures in the device's power management system and damage to the file system.
• Omission of Key Steps: When operating complex functions, skipping necessary calibration and initialization steps. For example, not calibrating the compass before using a drone, resulting in incorrect direction judgment during flight, causing collisions or getting lost and losing the drone.
Damage Caused by the Usage Environment and External Interference
1. Impact of Severe Natural Environments
• Using the Product in Extreme Cold Environments: For example, using a device powered by a lithium - ion battery in an extremely low - temperature environment of tens of degrees below zero. Due to the sharp decline in battery performance, insufficient power cannot be provided, resulting in the device suddenly shutting down, or the display screen and mechanical parts becoming brittle and damaged due to the low temperature.
• Using the Product in a High - Temperature and Sun - 暴晒 Environment for a Long Time: For example, placing the device on the hood of a car and exposing it to the sun, causing the housing to fade and deform, the internal glue to melt and loosen the components, or the electronic components to drift in parameters and age rapidly due to the high temperature, resulting in malfunctions. Such situations do not meet the requirements for after - sales guarantee and free warranty.
• Using a Drone in a Strong Wind Environment: If the wind speed exceeds its wind - resistance level, the aircraft may be blown over, the arms may break, or the propeller blades may be damaged. Damage caused by strong wind weather cannot be guaranteed by after - sales service and is not eligible for free warranty.
• Using a Non - Waterproof Device in Heavy Rain: Using a remote - controlled product in a humid or dusty environment without appropriate protection, such as taking a non - waterproof remote control into the bathroom or failing to clean the dust in time after using it in the desert, causing the device to short - circuit due to water ingress, or the dust to block the cooling holes or waterproof breathable membranes, resulting in the loss of control of the aircraft or remote control and causing an accident.
2. Electromagnetic and Wireless Interference
• Complex Electromagnetic Environment Interference
Using the product in an area with strong magnetic fields or electromagnetic radiation, such as near nuclear magnetic resonance equipment or large - scale magnetic mining areas. Due to the interference of the strong magnetic field, the magnetic components inside the device (such as hard drives, compasses, etc.) fail or the data is scrambled.
Using wireless devices in a factory workshop where a large number of electrical equipment are operating. Due to the electromagnetic noise interference generated by the surrounding equipment, the wireless signal transmission is interrupted, data is lost, or the device malfunctions.
• Interference between Wireless Devices
Operating the product in an environment where multiple wireless devices of the same frequency band are used simultaneously. For example, using a Wi - Fi - enabled device in a place with a dense Wi - Fi hotspot. Due to channel congestion and signal interference, the network connection is unstable, data transmission is incorrect, or the device crashes.
When using a drone, there are other high - power wireless transmitting devices (such as walkie - talkie base stations, TV transmission towers, etc.) around. Due to radio - frequency interference, the drone's video transmission signal is interrupted, the remote - control signal fails, and the flight loses control and crashes.
Power Supply and Accessory - Related Issues
1. Improper Use of Batteries and Chargers
• Incompatible or Non - Original Chargers: Using an incompatible charger to charge the product's battery. For example, using a charger with an output voltage that is too high may cause the battery to over - charge, bulge, leak, or even explode. At the same time, it may also damage the device's charging circuit. Such damage caused by an incompatible charger cannot enjoy free warranty and is not covered by the after - sales policy.
• Battery Over - Discharge: Continuing to use the product when the battery power is extremely low, resulting in over - discharge of the battery, causing a permanent decrease in battery capacity or inability to recharge, and due to improper low - voltage protection caused by over - discharge, internal components of the device are damaged.
• Use of Inferior Batteries
Using batteries of unqualified quality, such as counterfeit, shoddy, or refurbished batteries. Their
performance is unstable, and problems such as large voltage fluctuations and false capacity markings may occur. During use, the device may suddenly power off, restart, or a fire may be caused due to battery overheating.
Continuing to use aged and damaged batteries for a long time. For example, the internal plates of the
battery are corroded, and the battery cells expand and deform. Continuing to use it will not only affect the normal operation of the device but may also cause damage to other components due to battery failure.
2. Use of Non - Official Accessories
• Compatibility Issues
Installing third - party accessories not certified by SwellPro. For example, using a non - original mounting accessory may cause data storage errors, file loss, or device crashes due to the read - write speed and compatibility issues of the memory card.
Using non - official camera accessories such as lens filters and lens hoods. If the accessories are of inappropriate size, not firmly installed, or have poor optical performance, problems such as vignetting and distortion in the captured image may occur, or the accessories may fall off and damage the device during use.
• Quality Issues
The third - party accessories themselves have quality defects. For example, the buttons of the third - party remote control have poor contact, and the joystick drifts, causing unstable control signals or misoperations during operation, and thus causing product damage.
The materials or craftsmanship of the third - party accessories do not meet the requirements. For example, the non - original battery housing material is flammable, and a fire is caused by heat during charging or use, resulting in the product being burned.
Other Special Situations Leading to After - sales Restrictions
1. Lack of Product Identification and Certification
• The product's serial number is deliberately removed, smeared, or cannot be identified due to wear and tear. Since the serial number is an important basis for identifying the product's identity and warranty rights, without a clear serial number, the guarantee service provided by this policy cannot be enjoyed. For example, the user deliberately removes the serial number for reselling the product, or the serial number becomes blurred due to severe wear and tear during product use. In such cases, after - sales guarantee and free warranty cannot be obtained.
• Counterfeit products or products with tampered serial numbers, that is, the product's serial number does not match the official records of SwellPro. Such products obviously cannot enjoy regular after - sales guarantee and free warranty services and may also involve legal issues.
2. Purchase Voucher and After - sales Process Issues
• Lack of Purchase Proof: The original purchaser cannot provide valid purchase proof, such as an invoice, receipt, or purchase order screenshot. Since the purchase proof is a key voucher for determining the product's warranty eligibility, the lack of purchase proof means that corresponding services cannot be obtained according to this policy. For example, the purchaser fails to properly keep the invoice when purchasing the product, or cannot provide a legal purchase voucher due to an irregular purchase channel. In such cases, after - sales guarantee and free warranty cannot be enjoyed.
• Delayed Warranty Application: After the product fails, the user contacts SwellPro to confirm the warranty service but fails to send the corresponding items within the specified 7 natural days and will lose the free warranty qualification. Timely returning the faulty product helps to carry out inspection and repair work efficiently and protect the user's rights. Exceeding the specified time is regarded as an automatic waiver of the free warranty right.
Product State Continuity Issues
1. Continuing to Use the Damaged Product and Worsening the Damage
• When the product has already had a minor fault, such as the device making an abnormal sound, the screen flickering slightly, or some functions occasionally malfunctioning, the user does not stop using it in time for inspection and repair but continues to operate, resulting in the further deterioration of the fault, such as the complete damage of internal components, the burning out of the motherboard, or the occurrence of more functional failures.
• After the product has suffered external impact, water ingress, etc., the user does not conduct professional assessment and repair treatment but directly continues to use it, resulting in the expansion of the damage range. For example, due to continued use without treatment after water ingress, the corrosion of the circuit board worsens, and the short - circuit range expands.
2. Data Loss and Improper Software Use
• Using software programs not officially released by SwellPro to operate the product, such as installing third - party firmware upgrade programs that have not been officially tested and authorized, resulting in the device system crashing, inability to start normally, or other software malfunctions.
Part 4: How to Obtain After - sales Service
Before applying for after - sales service of SwellPro products, please follow the steps below strictly:
1. Basic Preparation Work
• Comply with SwellPro's established service process specifications to ensure that every operation meets the standard requirements.
• Carefully prepare key information, including but not limited to the purchase voucher, which serves as a valid proof of product purchase; contact information of the device owner for timely communication during the service process; and fill out the after - sales work order carefully, ensuring that the information filled in is accurate, complete, and clear, providing strong support for the smooth progress of the subsequent service process.
• When the product encounters abnormal situations such as a crash or rollover and flight log analysis is required, please provide us with the flight log. If you encounter any difficulties or questions during the log export process, please contact our professional after - sales support staff immediately. We will wholeheartedly provide you with technical guidance and assistance.
• Depending on the actual situation, provide SwellPro with other supplementary information that may be needed, so that we can understand the product problem more comprehensively and in - depth, and thus develop a more accurate and effective solution.
2. Differences in Cross - regional Mail - in Repairs
• Regional Differences: Due to differences in product models, configurations, and regulatory policies in different countries or regions, the return and exchange policies and service details during the warranty period vary. Some regions have special warranty regulations. Therefore, SwellPro will flexibly adjust its service strategy according to these regional differences.
• Differences in Warranty Coverage: Given the characteristics of product versions and the global service network layout, the product does not support global warranty. Warranty services can only be carried out at designated regional repair centers. If you seek repair at a designated repair center outside the purchase area, SwellPro will comprehensively evaluate based on local inventory resources and service capabilities and only provide paid repair services.
• Cross - border Mail - in Repairs: If you plan to send the product back for repair across countries or regions, you need to obtain the consent of SwellPro in advance. You will be responsible for the tariffs, customs clearance, and other costs incurred in cross - border mail - in repairs. When you apply for cross - border mail - in repairs, SwellPro will inform you in detail about the operation process of device delivery and assist you in handling the mail - in repair procedures.
3. Requirements before Sending the Product for Repair
If SwellPro requests you to deliver the product to an official repair point or an authorized agent for repair or inspection, you need to further complete the following operations:
• No Need to Send Back Everything: Carefully identify and remove all undamaged parts, batteries, memory cards, etc., from the product to be repaired, and only return the main part of the product that actually needs repair, avoiding unnecessary troubles and losses for you.
• Proper Packaging: Package the product in an appropriate and professional way, fully considering various risk factors that may be faced during transportation, such as vibration, collision, and extrusion. By reasonably selecting packaging materials and designing the packaging structure, ensure that the product is properly protected during transportation and avoid secondary damage.
• Take Photos for Record - keeping: After the product is packaged, take multi - angle and comprehensive photos of the product and its packaging. The photos should clearly show key information such as the product appearance, packaging details, and packaging labels. After taking the photos, please keep these photo materials properly for possible future inquiries and verifications.
• Purchase Logistics Insurance: To minimize the risk of loss during transportation, you need to purchase insurance for product loss and damage to ensure that your rights and interests can be effectively compensated in case of accidents.
• Requirements for Returning Batteries: Do not send back batteries with severely damaged cells, such as broken, swollen, or leaking batteries. If such batteries are accidentally sent back, SwellPro will dispose of them as waste according to regulations and will not return them, aiming to ensure transportation safety and environmental protection requirements and prevent safety accidents and environmental pollution.
• Confirmation of Sender and Receiver Information: The accuracy of the sender and receiver addresses is of vital importance. If there are errors in the sender or receiver addresses you provide, or if the recipient refuses to accept the package, you will bear all losses caused by such abnormal logistics information. Therefore, before sending or receiving the package, you must carefully check the relevant sender and receiver information to ensure the smooth progress of the mail - in repair process.
• Personalized Items: Before sending the product for repair, you should handle personalized items on the product, such as decorative stickers, UAS stickers, paint sprays, etc., on your own. Since the repair process may cause damage or loss of these personalized items, SwellPro will not be responsible for them.
• Personal Data: There is a risk of data loss during the repair process. You must back up important data on your own before sending the product for repair. SwellPro will not be responsible for data loss during the repair process.
4. Repair Solutions
• After contacting SwellPro, please describe in detail all kinds of problems with the product.
• SwellPro's professional technical support staff will try their best to diagnose and solve the problems you face in the form of remote assistance through various channels such as telephone, email, or instant messaging software. If the product cannot be repaired through remote means such as telephone communication and video communication, we will allocate resources from other professional repair points near your area to assist you in successfully completing the comprehensive inspection and repair of the aircraft. Please refer to the "Part 5 - After - sales Service and Procedures" below for the specific service process.
5. Details of Data Analysis Service
• The data analysis service is only provided for products within the warranty period. When applying for this service, please export the complete flight log and truthfully and in detail inform us of the exact date, time, and specific circumstances of the accident. This information is crucial for us to accurately analyze the cause of the accident and locate the root of the problem, helping us to provide you with a more professional and efficient data analysis service.
• For products that have exceeded the warranty period, SwellPro reserves the right to refuse to provide the data analysis service free of charge. Even if we provide the data analysis service for products that have exceeded the warranty period, and you have clarified the cause of the accident through this service, it should be noted that for out - of - warranty products, the repair costs still need to be paid according to relevant regulations. The data analysis result will not have any substantial impact on whether the repair costs are paid or not.
• If the user cannot provide corresponding flight data cases (such as being unable to provide flight data), SwellPro has the right to refuse to provide free after - sales service.
6. Inspection and Fees
• You need to send the faulty product to a SwellPro - authorized agent or after - sales service center. After receiving the product, SwellPro will conduct a professional fault inspection to determine the liability.
￮ If the inspection determines that it is a product quality defect, SwellPro will bear relevant costs such as inspection fees, material fees, labor fees, and express delivery fees.
￮ If the product does not meet the free repair conditions, such as damage to the machine caused by human factors, which is not within the warranty scope, you can choose paid repair or request the original machine to be sent back.
7. Handling of Abandoning Repair
• If you decide to abandon the repair and notify us after SwellPro receives the device, we will return the received device to you as you requested. During this process, you will bear the postage. Please fully consider relevant factors before making a decision to abandon the repair to avoid unnecessary economic losses and inconveniences.
8. Receiving Inspection
• To protect your legitimate rights and interests, you should carefully check whether the product is damaged during logistics transportation when signing for the goods. If any abnormalities are found, you need to feedback to SwellPro within 7 natural days from the date of signing. If no feedback is given within the specified time, the product is deemed to be undamaged and in normal performance.
9. Severe Water Ingress or Serious Damage
• If your aircraft has severe water ingress or is seriously damaged, and SwellPro deems that it generally does not have the value of regular repair, and can provide corresponding materials, SwellPro can provide you with a paid product purchase service. Before sending back the water - ingressed product, you should fully understand this handling method and consider whether to send it back based on your actual situation.
Part 5: Types and Procedures of After - sales Service
SwellPro is always committed to providing a high - quality service experience for all certified customers, including return, exchange services, and repair support. For more detailed information, please feel free to contact the SwellPro After - sales Support Center.
Return Service
1. Return Conditions
• Within 30 natural days after the customer successfully receives the goods, if the product's outer packaging, accessories, gifts, and instruction manual remain intact, the product has not been damaged by any human factors, has not been used, and the overall condition does not affect secondary sales, the customer has the right to apply for a return.
• If the customer discovers performance failures caused by non - human - made damage within 30 natural days after receiving the goods, they are also eligible to apply for a return.
2. Restricted Return Situations
• Within 30 natural days after the customer successfully receives the goods, if the product's outer packaging, accessories, gifts, and instruction manual remain intact, the product has not been damaged by any human factors, has not been used, and the overall condition does not affect secondary sales, the customer has the right to apply for a return.
• If the customer discovers performance failures caused by non - human - made damage within 30 natural days after receiving the goods, they are also eligible to apply for a return.
• If the professional technical support department of SwellPro detects that there is no quality problem with the product itself, the return application will not be accepted.
• If the time when the customer submits the return application is more than 30 natural days from the date of receipt of the goods, the return request will not be accepted.
• When the related items of the returned product are incomplete, such as missing or incomplete outer packaging, accessories, gifts, or instruction manual, or if there are signs of damage to the product appearance due to human factors, the return request will be rejected.
• If the customer cannot provide a legal and valid purchase voucher or document when returning the product, or if there are improper acts such as forging or altering the document, SwellPro has the right to reject the return.
• For collisions and burn - outs that are not caused by product quality problems, as well as product quality problems caused by unauthorized modification by the user, intrusion of foreign objects (such as water, oil, sand, etc.), incorrect installation, and failure to use and operate in accordance with the instructions in the manual, the return application will not be accepted.
• If the product label, machine serial number, anti - counterfeiting mark, etc. are torn or altered, the return procedures cannot be processed.
• Products damaged due to force majeure factors such as fires, floods, lightning strikes, traffic accidents, and other inevitable disasters are not within the scope of the return service.
• If the customer fails to send out the corresponding items within 15 natural days after contacting SwellPro and confirming the return service, the return application will be regarded as invalid.
• In cases that meet other non - returnable situations specified in this policy, returns will also not be accepted. Please refer to "Part 3: Scope Not Covered by the After - sales Policy".
Exchange Service
1. Exchange Conditions
• Within 30 natural days starting from 0:00 on the day after the customer receives the goods, if it is found that the product is damaged during transportation and the customer can provide a damage certificate issued by the transportation company, they can apply for an exchange.
• Within 30 natural days starting from 0:00 on the day after the customer receives the goods, if the product seriously does not match the original product description in one or more key aspects, the customer has the right to request an exchange.
• If a performance failure caused by non - human - made damage is found within 30 natural days starting from 0:00 on the day after the customer receives the goods, the exchange service can be applied for.
2. Restricted Exchange Situations
• If the professional technical support department of SwellPro detects that there is no quality problem with the product itself, the exchange application will not be accepted.
• If the time when the customer submits the exchange application is more than 30 natural days starting from 0:00 on the day after the receipt of the goods, SwellPro will reject the exchange request.
• If the customer cannot provide a legal purchase voucher or document during the exchange, or if there are acts of forging or altering the document, the exchange will not be granted.
• If the exchanged product is incomplete, or if the product appearance is damaged due to human factors, the exchange operation cannot be carried out.
• For collisions and burn - outs that are not caused by product quality problems, as well as product quality problems caused by unauthorized modification by the user, intrusion of foreign objects (water, oil, sand, etc.), incorrect installation, and failure to use and operate in accordance with the instructions in the manual, exchanges will not be granted.
• If the product label, machine serial number, anti - counterfeiting mark, etc. are torn or altered, the exchange procedures cannot be processed.
• Products damaged due to force majeure factors such as fires, floods, lightning strikes, traffic accidents, and other inevitable disasters are not within the scope of the exchange service.
• If the customer fails to send out the corresponding items within 15 natural days after contacting SwellPro to confirm the exchange service, the exchange application will be rejected.
• If an exchange is requested due to transportation - caused damage but the customer cannot provide a damage certificate issued by the transportation company, the exchange will not be granted.
• Peripheral products do not support the exchange service for the time being. If you need to replace peripheral products, please first handle the return and then repurchase.
• In cases that meet other non - exchangeable situations specified in this policy, exchanges will also not be granted. Please refer to "Part 3: Scope Not Covered by the After - sales Policy".
Free Warranty Service
1. Warranty Application Channels and Time Limit
• During the valid warranty period of the product, once the product encounters performance failures caused by non - human external forces, you can apply for our warranty service. For the detailed warranty period of major components, you can refer to the "Warranty Period Table for Major Components" in Part 7 of this description.
2. Applicable Situations for Free Warranty
• Normal Use Limit: From the date of your product purchase, within the specified warranty period, if the product develops performance or appearance failures due to normal use and non - human factors, the free warranty service can be applied.
• Original and Unmodified Standard: The product should remain in its original state, without unauthorized disassembly, no modification or addition operations not permitted by the official instruction manual, and no other non - human - caused potential failure hazards. For example, there should be no signs of self - disassembly on the product shell, and the internal circuits and components should be the original factory configuration.
• Document Provision Requirements: You need to be able to provide legal and valid purchase certificates, relevant documents, and order numbers to prove the purchase source and time information of the product. This includes regular invoices, electronic order screenshots, or sales receipts, etc., and the order numbers should be clearly traceable for us to verify and trace the purchase information.
3. Restricted Situations for Free Warranty
• For situations restricted from free warranty, please refer to "Part 3: Scope Not Covered by the After - sales Policy".
Part 6: After - sales Spare Parts Support Policy
• Customers certified by SwellPro can purchase spare parts for their own use. SwellPro will formulate exclusive preferential policies for our agents and repair points to purchase spare parts. For detailed preferential information, please confirm with the business department or the repair center.
• Regarding the after - sales spare parts required due to product - related problems, after determining the spare parts needed for repair, SwellPro will provide them to agents or repair points free of charge.
• The specific after - sales spare parts policy shall be subject to the after - sales support contract signed with the business.
Part 7: Warranty Period Table for Major Components
|
Major components |
Warranty Period |
|
Gimbal Camera |
12 months |
|
Bait release |
12 months |
|
Remote Controller |
12 months |
|
Battery |
6 months or 200 charging cycles |
|
Charger |
12 months |
|
Flight Controller |
12 months |
|
Arm Motor Module |
12 months |
|
Electronic speed controller (ESC) |
12 months |
|
Propellers and Propeller Mounts |
No warranty period |
|
Airframe Shell |
No warranty period |
|
Landing Gear |
No warranty period |
Remarks: The above - mentioned warranty periods are only applicable to component damage caused by product problems. Component damage caused by customer operation is not covered by the warranty.
