SwellPro store accepts payment methods as follows: 

  1. Credit Card (Visa, MasterCard, American Express)
  2. PayPal & PayPal Credit

Tip: Through PayPal, you can use your credit card or debit card without entering your card information. To do this, you need to link your credit card or debit card to your PayPal account.

What is oceanpayment?

When you pay via credit card, you will be redirected to oceanpayment page where you will enter your credit card information. Oceanpayment is one of the best online credit card payment gateway providers based in Hong Kong that offers the highest level of security available on the market. 

Please note that SwellPro does not collect your credit card number or personal information when you make a payment through a credit card. 


Currency

All the prices are displayed in US dollars. You can change the display currency in the top navigation. 

We only accept payment in US dollars. Don’t worry. If the currency of your credit card or PayPal is not US dollars, the amount of your payment will be automatically converted into US dollars during checkout.


3D Secure Authentication

If the card-issuing bank identifies a possible fraudulent transaction, they will require customers to pass 3D Secure Authentication. 3D Secure is an additional verification step to verify that you are the owner of the credit card. When 3D Secure Authentication is triggered, you will be redirected to an authentication page on your bank’s website where you enter a password associated with the card or a code sent to your phone.


Why did my credit card payment fail?

Payment via credit card may fail due to the following reasons: 

Issues Solutions
Transaction do not honor: the card-issuing bank declined the transaction to prevent fraud. This may occur when customers make transactions that are inconsistent with their usual spending habits. Try with the same credit again at a later time.
Contact your bank and ask them to authorize the payment, then try paying again.
Try with an alternative credit card or PayPal.
    The cardholder failed to pass 3D Secure Authentication. You can contact us to request manual authorization on our side.

    There are not sufficient funds on your card. You might have reached your daily or monthly credit card limit or exceeded the maximum amount allowed for a single charge.

    Ask your bank to increase the limit.
    Try with an alternative credit card or PayPal.
      You’ve entered the wrong information. Please confirm your credit card information and try again.

      The card has expired, was suspended or closed by the bank.

      Try with an alternative credit card or PayPal.


      Offline backup payment method

      In case none of the online payment methods would work for you, an alternative is to arrange an offline transfer of money into the SwellPro bank account. Please note that wire transfers payments will involve extra bank changes and require a longer processing time. It should therefore only be considered if all other payment methods fail. You can contact us for SwellPro’s bank account details. 


      Please contact our customer service using the online chat service on our website or email onlinestore@swellpro.com if there is any problem with your payment.